Scaling patient care and improving accuracy
We helped HRS from greenfield to execution, guiding them through every stage—from strategic planning to the full implementation of their custom solution.
Key results included:
Improved efficiency and scalability: Representatives could now assist multiple patients at once by using iPads, drastically improving efficiency. This scalability allowed HRS to expand their services to more hospitals without increasing their headcount.
Increased new business: HRS was able to become the sole Medicaid eligibility vendor of a large Health system in Cleveland and a large Health system in Columbus. The application Test Double built also opened several doors for other opportunities.
Improved accuracy: By moving away from paper forms, we eliminated the manual data entry process, reducing the chance for errors and improving the accuracy of information captured.
Enhanced accessibility: The application supported both English and Spanish, ensuring that HRS could serve a broader range of patients.
24/7 support: With the introduction of the chat feature, patients could receive assistance at any time, even outside of normal business hours, leading to an increase in patient satisfaction and coverage.
Cost and time savings: Automating the data capture process not only saved significant time but also reduced operational costs by eliminating manual entry tasks and allowing staff to focus on more valuable work.
We also ensured the system complied with HIPAA and hospital data security requirements, addressing the sensitive nature of patient information.
We continue to provide ongoing maintenance and support, ensuring the system remains operational and evolves with the needs of HRS.
